Refund policy
Refund & Return Policy
At ShopsyGo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including:
- Beauty and skincare products
- Personal care items
- Cosmetic products
- Products marked as non-returnable
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@shopsygo.shop
We're always happy to help.