Refund & Return Policy

At ShopsyGo, we want you to enjoy your Halloween shopping experience. Whether you're decorating your home, preparing for a Halloween party, or choosing festive accessories, we want you to receive your order in satisfactory condition.

Please read our Refund & Return Policy below before placing an order.

1. Returns

You may request a return within 10 days of receiving your order, subject to the eligibility requirements below.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, where applicable.
• You must provide proof of purchase or your order number.
• You must contact our support team and receive return instructions before sending an item back.

Halloween decorations, costumes, masks, lighting, accessories, and other seasonal products must meet these requirements to qualify for a return, subject to applicable consumer-protection laws.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products marked as non-returnable on their product pages.
• Items that have been used, damaged through improper handling, or returned in an unacceptable condition.
• Items that cannot be resold in their original condition for legitimate hygiene or safety reasons.

This policy does not exclude any return or refund rights that customers have under applicable law.

3. Damaged, Defective, or Incorrect Orders

If your Halloween decorations or other products arrive damaged, defective, or different from what you ordered, contact us at shopsygo64@gmail.com within 48 hours of delivery.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and its packaging, where applicable.

We will review your request and explain the available resolution, which may include a replacement or refund depending on the circumstances and applicable law.

4. Return Shipping Costs

For eligible returns due to a change of mind or other customer-related reasons, customers are responsible for return shipping costs.

If your order arrives damaged, defective, or incorrect, contact us before returning the item so we can review the issue and provide instructions.

Please do not send a return to an address without first receiving instructions from our support team.

5. Refunds

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

If your refund is approved:

• The refund will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider.
• The time required for the funds to appear in your account may vary.

Approved refunds will be handled in accordance with applicable law and the circumstances of your order.

6. Order Cancellations

You may request an order cancellation before your order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. Contact our support team as soon as possible if you need to cancel an order.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect Halloween product, contact us to discuss the available resolution.

Exchanges and replacements are subject to product availability and the circumstances of your order.

8. How to Request a Return or Refund

To request a return, refund, or replacement, email:

shopsygo64@gmail.com

Please provide your order number, the reason for your request, and any relevant photographs. Our support team will review your request and explain the next steps.

9. Contact Us

If you have questions about this policy or need assistance with a Halloween order, contact:

ShopsyGo Customer Support
Email: support@shopsygo.shop

We may update this policy when necessary. Any changes will be published on this page, subject to applicable law.