Frequently Asked Questions

1. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location and the product.

2. How can I track my order?

As soon as your order ships, we'll send you a shipping confirmation email that includes a tracking number and a link to our tracking page. Please allow 2-3 days for the tracking information to update once you receive the email.

3. What if I ordered multiple items?

If you purchased different items (e.g., the M10 TWS and the Bone Conduction Headset), they may be shipped separately to ensure the quickest delivery. You will receive a separate tracking number for each shipment.

4. What if my item arrives damaged?

Contact us immediately with a photo of the damaged item, and we’ll send a replacement or issue a refund.

5. Do you offer returns?

Yes — we accept returns within 30 days. See our Return & Refund Policy.

6. Do you ship internationally?

Yes, we ship worldwide.

7. What if I receive the wrong color or model?

No worries — contact us, and we’ll quickly fix the issue.

8. What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.