Frequently Asked Questions

How long does shipping take?

Processing typically takes 1–3 business days. Delivery times vary depending on your location and shipping method.

Do you ship internationally?

We currently ship to selected countries. Shipping availability will be shown during checkout.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (when available).

What payment methods do you accept?

We accept secure payments through the payment methods available during checkout.

Can I return an item?

Yes. Please review our Refund Policy for full details on returns, eligibility, and the return process.

How can I contact customer support?

You can reach us anytime by emailing support@shopsygo.shop. We aim to respond within 24–48 business hours.

Are your products authentic?

We carefully source our products from trusted suppliers to provide quality beauty, skincare, hair care, and personal care products.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. We'll do our best to assist you.